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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Unable to proceed with...
Supply chain | Supply Chain Management, Commerce
Suggested Answer

Unable to proceed with modifying an SO with delivered status.

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Posted on by JL-10110657-0 45
I am unable to proceed with modifying an SO with delivered status. I wanted to modify the tax-exempt number however the system is not allowing me to do so and a message pops up.
Can you explain to me why?
Categories:
Dynamics 365 Supply Chain Management
Cant proceed to m...
I have the same question (0)
  • Suggested answer
    Subrat Kumar Profile Picture
    Subrat Kumar 51 on at
    Seems this Sales order have work order, Do cancel the work order and cancel the shipment. change the required filed and do again release this order to warehouse.
  • JL-10110657-0 Profile Picture
    JL-10110657-0 45 on at
    May I know how to check the work order?
  • Suggested answer
    Zain Mehmood Profile Picture
    Zain Mehmood 4,187 Most Valuable Professional on at
    Hi 

    Once the sales order line is in delivered status, the system locks financial and tax related fields. This usually happens because picking list or registration updates already exist for the item. Since the line has been physically processed, the tax-exempt number cannot be changed anymore.

    In Test env, you can try reversing the picking list or registration or undoing the delivery if your process allows it. Once those updates are rolled back, the field can become editable again.

    Let me know if it works for you. 

    Thanks,

    Zain 

  • JL-10110657-0 Profile Picture
    JL-10110657-0 45 on at
    Thanks. I am not sure if the intercompany order setup has a factor on this as well
     

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