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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Some Users can only op...
Small and medium business | Business Central, N...
Answered

Some Users can only open one or two old purchase orders

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Posted on by Community Member

Hi,

      A couple of our users can only open one or two purchase orders and then the system tries to open them but it seems to stop mid process. The only way they can get it to open is to log off and back on to it will work again for one or two purchase orders. I have tried changing permissions to see if it still happens under their accounts and it does. I did get it to stop happening temporary the other day by re-starting the computer but it is back again today. Any ideas out there? 

  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels Microsoft Employee on at

    Hello,

    Are these users limited users?

    Thanks.

  • Claus Macali.dk Profile Picture
    Claus Macali.dk 1,055 on at

    We have as a partner same problem with one of our customers on Salesorder

  • Renato Fajdiga Profile Picture
    Renato Fajdiga 1,855 on at

    Hi,

    is this SaaS or On-Prem BC? Also have you tried with another internet browser (for example last version of Edge)?

    Best regards,

    Renato

  • Community Member Profile Picture
    Community Member on at

    HI Marco,

                          No full users, it has only just started happening. Thanks,

  • Community Member Profile Picture
    Community Member on at

    Hi Renato,

                     Yes I have tried a different browser (Edge in fact). We are on Essentials licenses. Thanks,

  • Verified answer
    Community Member Profile Picture
    Community Member on at

    Hi Guys,

              It looks like I have fix it. I ran a scan disk check and found a couple of corruptions. Now it seems to be working for both users, at the moment anyway. Thanks,

  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels Microsoft Employee on at

    Hello,

    Thank you for sharing this answer. Best practice at this point is to ensure you have made a relevant up to date backup of all your important information on that device.

    Wondering why one would run scandisk to troubleshoot this specific scenario. Did you see something popping up in the application event log file / system event log file indicating a device issue? At least you found what had to be done!

    Thanks.

  • Claus Macali.dk Profile Picture
    Claus Macali.dk 1,055 on at

    We are using SSD, no scandisk posibel, and the issue was sovled overnigth, no problem since

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