Announcements
I had a staff create a workorder, with No Item selected but took a $20 dollar deposit.
The journal show the workkorder with a workerorder number of 0.
The workorder cannot be recalled and doesn't show up any of the Management workorder reports.
And does not show up in the customers purchase history.
What should I do to add an item called Service to this worker? I'm comfortable using sql should I need the fix the problem via a query.
Danny
*This post is locked for comments
Hello Danny,
Thank you for posting your workorder question.
In testing if I create a workorder with no items on it, and set a $20 deposit, I am presented with the below when I tender out:
'Deposit amount to keep: $20.00'
If I simply click OK these funds are kept by the store; and the receipt should show cash $20 and change given for $0.
If I change the amount to $0.00 to keep the funds are returned to the customer; and the receipt should show cash $20 and change given for $20.
There is nothing stored in the Order table around a Work Order with no items on it; and as such there is not a way to add an item to the workorder.
You will want to create a new work order; and add the service item and deposit as needed.
Please let me know if this answers your question.
Stay up to date on forum activity by subscribing. You can also customize your in-app and email Notification settings across all subscriptions.
André Arnaud de Cal... 290,802 Super User 2024 Season 2
Martin Dráb 229,133 Most Valuable Professional
nmaenpaa 101,154