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Microsoft Dynamics RMS (Archived)

Fixing a Workorder

Posted on 8 Feb 2012 14:18:35 by Microsoft Employee

I had a staff create a workorder, with No Item selected but took a $20 dollar deposit.

The journal show the workkorder with a workerorder number of 0.
The workorder cannot be recalled and doesn't show up any of the Management workorder reports.
And does not show up in the customers purchase history.

What should I do to add an item called Service to this worker?  I'm comfortable using sql should I need the fix the problem via a query.

Danny

*This post is locked for comments

  • ToddB Profile Picture
    ToddB on 10 Feb 2012 at 17:18:58
    Re: Fixing a Workorder

    Hello Danny,

    Thank you for posting your workorder question.

    In testing if I create a workorder with no items on it, and set a $20 deposit, I am presented with the below when I tender out:

    'Deposit amount to keep: $20.00'

    If I simply click OK these funds are kept by the store; and the receipt should show cash $20 and change given for $0.

    If I change the amount to $0.00 to keep the funds are returned to the customer; and the receipt should show cash $20 and change given for $20.

    There is nothing stored in the Order table around a Work Order with no items on it; and as such there is not a way to add an item to the workorder.

    You will want to create a new work order; and add the service item and deposit as needed.

    Please let me know if this answers your question.

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