web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Business Central forum / App Error
Business Central forum

App Error

(0) ShareShare
ReportReport
Posted on by MCarrero 774

I am getting this error in my demo tenant.  This tenant had D365 Sales as well as Business Central.  I was working on the integration between them.

All of a sudden, I cannot see the sales app and I receive this message.

I have a client that is getting this as well.  They just signed up for the sales app and cannot even access it.

Has anyone seen this message and if so, what do I need to do to fix the issue?

D365Apperror.JPG

Categories:
  • Suggested answer
    AJAnsari Profile Picture
    AJAnsari 5,754 on at

    Hi Mary,

    What happens if you navigate manually to the D365 Sales tenant by typing in the URL (typically, https://<tenant-or-instance-name>.crm.dynamics.com or https://<tenant-or-instance-name>.crm4.dynamics.com ).

    For a while, we were having issues navigating to any app from the Dynamics 365 tile in the Office portal, but entering the URL directly in the browser's address bar would work.

    I hope this helps. If my response has answered your question, please verify by clicking Yes next to "Did this answer your question?"

  • MCarrero Profile Picture
    MCarrero 774 on at

    It opens but it doesn't seem right.  see screenshot

    5621.Capture.JPG

  • Suggested answer
    AJAnsari Profile Picture
    AJAnsari 5,754 on at

    I can't tell from the screenshot what doesn't look right. Is the problem that it opened in the Service menu and not Sales?

    You should be able to click the arrow next to "Service" to switch to "Sales".

    If the issue is that you're not seeing the company/data you expected, then you may have navigated to a different instance. Unlike D365 Business Central (which can only have one instance within a tenant - albeit with multiple companies in an instance), the CRM apps in D365 can have multiple instances within a tenant.

    If I haven't understood your correctly, please provide more details and context.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Coming on 11/8!

In our never-ending quest to help the Dynamics 365 Community members get answers faster …

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard > Business Central

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans