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Hi All,
Please help me with a solution to the below mentioned scenarios :-
None of what you describe will happen automatically, you could however achieve some of it using workflow/Flow/plugins.
For #1 you may want to consider a work oder with multiple incidents that could also relate to different customer assets. The work order would then sum up the duration of all incidents. Keep in mind that some fields are related to the work order, not the incident. For example all the jobs that you combine into one work order need to share the same service account and billing account. And if you have service tasks, you need to show the user which of the service tasks is related to which incident.
#2: You can manually create 2 bookings off the same resource requirement with a duration of 5 hours. Or create 2 resource requirements that can be booked separately (even by RSO). The problem I've seen with 2 people working offline on the same work order is reporting, e.g. creating a service report onsite without having a possibility to sync before.
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