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Hi All,
I am using D365 online and I am sending email to customer when case is submitted in D365 with a link to Case Number(Created workflow to send email)
Problem is when I clicks and open a case record it is opening in old UI(different from dev environment UI)
What might be the problem or How to fix this
Regards,
Babu
The Record URL of the classic workflows will just point to the legacy web client and I recommend using a flow to send an email with the link to the customer. In flow, you can compose the URL with and AppId (either by storing the AppId in the Environment Variable or List record on Model-driven apps entity).
You can find step by step instruction on how to include a link to the record (Record URL) when sending an email from Dynamics 365/CDS using flow
http://linnzawwin.blogspot.com/2020/01/power-automate-find-out-how-to-include.html
Hi Babu Babu,
Thank you for your query.
This is currently the expected behavior but we do have a workaround for it.
Cause:
Workflows generates legacy webclient url , the legacy webclient url does not contain appid information eventually routing user to the default app module.
Resolution:
We can create a custom workflow activity to append appid to record url which will route user to the required app.
1. Create a custom workflow activity which accepts two input arguments i.e. Record URL , AppId.
2. Accept the two input parameters , create output parameter by appending AppId to Record URL.
3. The output argument of the custom workflow activity can now be used in subsequent steps.
4. Since url created in output argument contains app module related information user will now be routed to the required app module (based on the appid present in the url).
If my reply answers your question - take a minute and verify that my reply is an answer clicking "Yes" under message "Did this answer your question?" near my reply.
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