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HI all
We had a customer come up with an interesting one today. They ran their Reconciliation Detail report after doing the bank reconciliation for last period, and they have a whole bunch of cheques with a type of "Undefined" appear on the bottom of the report.
The customer looked them up and they are all voided checks - they were paying items processed in error, so the cheques were voided and the vouchers reversed. They all have valid ZC check types in the APDoc record. They're appearing on the Bank Rec screen and I'll tell the customer to just check them off there so they don't appear again. But what would have caused these to suddenly appear on the Bank Rec screen? I can't find anything in the forum or Knowledge Base on this one.
Customer is on SL7 FP1.
Thanks, Allison.
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The bug is fixed in SL 2011 FP1. This feature pack has some nice enhancements added to it as well such as hard close by module and batch control report printing by module. I'm not sure which version of SL 2011 you were going to upgrade to but you might consider FP1.
Thanks Carolyn. The customer will be upgrading to SL2011 before the end of the year anyway, so hopefully that will take care of it.
Interesting that I didn't come up with any hits on the KB about this if there was a hotfix though ...
Hi Allison,
I think it has something to do with bug 24005. There are a few hot-fixes available but not for SL 7 FP1. They are located at KB article 2656101. It relates to the fact that void checks don't fall off of the Reconciliation. It's possible that they appear as undefined. We aren't making any more hot-fixes for version 7.x as it has now gone out of mainstream support and into the extended support phase.
Let me know if you have any other questions.
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