web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Business Central forum / Outlook Add-In Connect...
Business Central forum

Outlook Add-In Connected to the wrong Tenant

(0) ShareShare
ReportReport
Posted on by bhitchlock

For some reason the Outlook Add-In is linking to a company in another tenant belonging to a client for which I have a separate log in, under a separate domain.

I log into the client's tenant using a specific browser. I use a different browser for my own tenant. Any time I try to use the Outlook Add-In in either the desktop client or web I see the contacts and data from my client's tenant domain, not my own.

Any ideas or suggestions of how to fix this? Is there someway to "reset" the connection?

Thanks,

Brian Hitchlock

Categories:
Other
  • Claus Macali.dk Profile Picture
    Claus Macali.dk 1,055 on at

    Have you logout like logout, and cleaned your browser temperatur and browse privat mode

    I know this can be a issue

  • Marco Mels Profile Picture
    Marco Mels Microsoft Employee on at

    Hello,

    Your Office 365 mailbox is associated with the other company / other tenant. Hence it has the Outlook Add-in deployed of that other tenant / company. If I were you I would rerun the Assisted Setup again from the tenant you would like the Add-in to work from.

    If the answer is correct, please validate so that others can benefit from it.

    Thank you.

  • bhitchlock Profile Picture
    bhitchlock on at

    Thanks Marco,

    I have attempted this several times with no success. I should emphasize that the account I am logging in has no permissions on the other company's party Office 365 tenant. The issue has been referred to Microsoft support.

  • Roger Noden Profile Picture
    Roger Noden 67 on at

    Having the same issue here. Any suggestions?

  • Teresa Babel Profile Picture
    Teresa Babel 24 on at

    I have tried this multiple times without success. I redeployed, uploaded the new xml files to O365 Admin, removed them from Outlook and readded them, all with no success. My add-in is still pointing to a previous test company that has long been deleted. It's pointing the the correct production environment in our tenant, but I cannot seem to change the company. Does anyone have any other suggestions?

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 103,712 Super User 2026 Season 2 on at

    Hi, Maybe the following post can give you some hints.

    https://yzhums.com/23716/

    pastedimage1655165838268v1.png

    Thanks.

    ZHU

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Coming on 11/8!

In our never-ending quest to help the Dynamics 365 Community members get answers faster …

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard > Business Central

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans