Hello everyone,
I have a copilot studio agent embedded in a chat channel in contact center.
At the moment, out of operation hours and during breaks, the chat widget displays that we are offline.
I want it to work 24/7, however I don't want it to handoff to a live representative out of operation hours.
Is there a way to do it through contact center? If not is there a workaround?
My Initial solution was to handle the out of operation hours inside the copilot studio bot; however, I can't find the values of the working hours that was set in contact center admin center, all its columns are deprecated.
Kindly find attached screenshots of everything mentioned above to have a better understanding of what I am trying to do.
Appreciate any insight anyone might have.
Best,
Tamer
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