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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Will I lose data durin...
Customer experience | Sales, Customer Insights,...
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Will I lose data during a migration

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Posted on by LaurenW 12
We're planning on doing an Outbound Marketing migration - no, we're not updating the version.
 
I know that everything will be in Draft state but I have existing published marketing emails and customer journeys. Will their Insights and Interaction data be lost in the migration? Or will the Contact's insights and interaction history be carried over to the new environment/tenant?
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    Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at
    Will I lose data during a migration
    Hi Partner,
     
    Unfortunately, migration tools don't do that.
    Interaction data can't be exported or transferred to a new environment. It will never be included in the export file.

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