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365 Refund Question - Refund Check Processing not populating

Posted on by 588

I have a customer that overpaid on an order. I am trying to reimburse my customer by doing a refund.  I have followed the process and a was able to approve the refund but I get nothing to process. What I am missing? 

I did the following:

  • Create a sales order for
  • Complete the order and pay with cash.
  • Generate a pick.
  • Split the pick line and cancel a portion (so short-pick the order).
  • Post the pack for what has been picked.
  • Post the invoice for the packing slip quantity.
  • Then go to the order line > Update line > Deliver remainder and cancel the short-pick order qty that was not delivered.
  • This will automatically create a “check” refund.
  • Go to Retail > Channels > Call centers > Refund check > Refund approval.
  • I approve the refund and don't see anything.

Refund.PNG

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