795
Hi,
I am working on a requirement where i m sending feedback from any page and thats coming as a CRM email.But that email should come as status "Received" but its coming as "Sent" and throwing error on load --> "Lookup Control error . Cannot add item=typename to the lookup control"
Thanks for the help!
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Really thanks for the update @Peter Wouda.. But as per your reply , now what is the way that we can have Incoming "Received " status mails tracked in our online dynamics CRM?
Hello CRM Beginner,
Microsoft just replied on our case and this is now as designed.
If sent from and to are the same then mail is seen as outgoing.
See reply Microsoft:
This is happening:
A queue mailbox enabled for SSS send an email to itself, the email is tracked in CRM.
Before 8.2.2.1310 - the email was tracked as Incoming
After 8.2.2.1310 - the email is tracked only for Outgoing
The above is happening regardless of whether you have the option “Mark emails between CRM user as two separate activity”."
"During our investigation it was confirmed that the behavior of having the email marked as Incoming was indeed a product defect.
Update 1310 is just bringing the expected behavior back to normal, with the email marked as SENT and not as RECEIVED."
As we discussed during our call, this should only affect scenarios where a SSS-using queue mailbox is sending emails to itself. Emails received from another mailbox should still be tracked as Incoming and can be used to trigger internal workflows and create cases. I hope this will help you rebuild the Dynamics 365 logic that was used so far.
In addition, please take the time to post a suggestion in our Ideas community at https://ideas.dynamics.com/ and circulate it among your colleagues so they can upvote it. I believe there will be many such Ideas posted by other clients as well, since the fixed behavior was used by many businesses to create cases and build logic around. With enough traction, it is not impossible to have it return as a new/additional functionality in future versions.
Hello CRM Beginner,
Are you working with an On-line Dynamics environment?
I noticed the same behaviour from April the 9th in our instance. Mail sent from our website no longer gets status received but gets status Sent.
Just entered a case at Microsoft asking if they run an update the weekend before that might have gone wrong.
Hi, Thanks for the reply..
I am using server side sync for creating emails and there is no code
Hi,
Please check whether any Javascript/Plugin/Workflow running on create/save of Email activity and trying to set value in the lookup field in an incorrect way.
Have a look following articles. Hope it helps
https://atriosystems.wordpress.com/2016/04/18/fix-lookup-control-error-after-upgrade-to-crm-13/
https://community.dynamics.com/crm/f/117/t/269800
https://community.dynamics.com/crm/f/117/t/204446
If found useful, please mark the answer as verified.
Cheers
Arpit
https://arpitmscrmhunt.blogspot.com
How does the email get into CRM ? Are you creating the email record by code, or are you sending an email to a mailbox, then using one of the integration options (Email router, Server-side sync, Outlook) to track it in CRM ? If you're creating the email by code, can you post your code ?
Do you have any workflows or plugins running in the background?
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