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How to obtain an on-premises Business Central license file with Dual Use Rights + ISV Objects

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Posted on by Maurílio Pizeta

I need help resolving the following scenario:

As a Microsoft Tier 1 partner, we completed a Business Central sale under the SaaS licensing model
The customer has temporarily decided to deploy it on-premises.
In Brazil, it is necessary to use an ISV extension for the Brazilian localization of Business Central.
Using the "Dual Use Rights" benefit, the on-premises license file was downloaded through the Microsoft 365 portal.
The license file includes only the standard Business Central objects.
However, the license file must also include the ISV objects required for the Brazilian localization.

We have already tried several channels with both Microsoft and the ISV developer, but we have not received the correct information.

Which channel or procedure should be followed to generate a license file that includes both the native Business Central objects and the ISV objects for the Brazilian localization?

Can anyone help me?

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Dynamics 365 Business Central

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YUN ZHU 103,656 Super User 2026 Season 2 on at

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"Has the ISV extension for the Brazilian localization you mentioned already been released on AppSource? Once released, the partner will need to apply for the object range to allow On-Premises installation. After approval, the downloaded license file will include this object range.

Hope this info helps.
Thanks.
ZHU
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OussamaSabbouh 20,124 Super User 2026 Season 2 on at

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Hello Maurílio,
The Dual Use Rights (DUR) license downloaded from Microsoft 365 Admin Center only reflects the Microsoft Business Central subscription entitlement; it does not automatically add third-party ISV objects. For an on-premises deployment, Microsoft still documents the traditional process: the localization ISV must have its registered solution/object range, you purchase/obtain the localization rights from that ISV, and the ISV application/add-on must then be added to the customer’s license through PartnerSource Business Center, after which a new customer license is generated containing both the standard BC rights and the ISV objects. Microsoft also confirms that Brazil is partner-localized, so this step belongs to the localization partner/ISV licensing process rather than the standard DUR download. If the SaaS/DUR customer or the ISV add-on cannot be selected in PartnerSource, this isn't something you can fix in Microsoft 365 Admin Center; as a Tier 1/CSP partner, open a Microsoft licensing/operations support request so the DUR customer and ISV solution can be associated correctly, and involve the ISV because they must provide/authorize their registered solution. For the Americas, Microsoft also lists its Regional Operations Center contact as mbsorder@microsoft.com. One additional point: since June 5, 2026, DUR licenses must be downloaded/replaced every six months, so confirm with Microsoft/ISV how the ISV-enabled license will be regenerated at each renewal.
Regards,
Maurílio Pizeta 13 on at

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Hi @OussamaSabbouh and @YUN ZHU
The Brazilian localization is an ISV solution published on AppSource, and as Tier 1 partners, we are already authorized to sell it.
However, when contacting the former PSBC channel, the response we received was:

I no longer know whom to turn to.
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Grigorios Mavrogeorgis 3,638 Super User 2026 Season 2 on at

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A note first: Microsoft's public docs don't describe this exact case (dual use plus ISV objects), so the draft stays hedged on the procedure.
Hi, the license from the Microsoft 365 or Partner Center download is always the plain one, standard objects plus the custom range 50,000 to 99,999. ISV ranges never come in that way, so downloading again won't change anything.
ISV objects are added the old way, through PartnerSource Business Center. When the CSP subscription was activated, a customer account should be created there for the dual use rights. On that account the ISV, not you and not the customer, assigns his registered module with its object range, same as for a normal on-prem customer. After that the license must be downloaded from PSBC or CustomerSource, that file carries both parts. So the question for the ISV is simple, is the localization registered as a module in PSBC, and can they add it to this customer account. An ISV who sells only SaaS sometimes never did that registration, then nothing can be added.
If the customer account doesn't show up in PSBC, or the ISV can't attach the module, the channel is the Microsoft regional operations center, through a PSBC support request, not the normal technical support.
One workaround to check meanwhile, if the ISV objects are inside 50,000 to 99,999 your license runs them already. Usually they are not though.
Glad to help - follow up if anything is unclear.
► If this solved it, marking it verified helps others too.
Regards,
Grigorios Mavrogeorgis
Business Central Consultant & AL Developer
Work: Gmsoft Limited
Blog: insidebusinesscentral
LinkedIn: linkedin.com/in/gregorymavrogeorgis