failed to update

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Posted on by bob84270

hi all, my Business central environment failed to update to version 14, i have rescheduled it 4 times, unistalled all extensions but it still failed. Does anyone know the reason for the failure of updates?

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Stefano Demiliani 37,172 Most Valuable Professional on at

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If there's a failed update, you should receive notifications to the email addresses you've entered in the Notifications recipients in the Admin center of your tenant.
bob84270 on at

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Yes i have received this email :

"Your Business Central failed to update

Business Central failed to be updated. The reason for the failure is being determined. You will receive another notification when the update has been rescheduled."

Your service identifier (Tenant): XXXXXXX

Environment: Production

Version before update: 13.5.29483.0

Version after update: 14.0.29537.29654

Scheduled date: 5/4/2019 (UTC)

But there is no help in knowing why it failed
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Stefano Demiliani 37,172 Most Valuable Professional on at

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Do you have some custom extensions not compliant with the new version? Do you have some extensions created from In-Client designer? These could be symptoms of a failed upgrade.
bob84270 on at

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That is what i thought first, so i uninstalled all extensions but it still failed
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Stefano Demiliani 37,172 Most Valuable Professional on at

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If you’ve not received notifications about problems with extensions, than the problem is from the Microsoft’s side. You’re not the only one with same problem, this is a rollup error. Just wait, your tenant will be updated soon.
WendyYu 35 on at

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I experienced the same thing... I have not received an update from MS for the reason of failure yet.
bob84270 on at

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thanks, can you tell us when you get the update or the reason it failed. I will too
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Stefano Demiliani 37,172 Most Valuable Professional on at

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This is a known issue experienced by different partners. Please wait, tenant will be upgraded soon.
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Jared Hall Microsoft Employee on at

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Hi Stefano,

Updates to version 14.0 are currently paused for all tenants as we work to fix an issue that was causing update failures. As soon as the issue is resolved, we'll reschedule any previously-scheduled upgrades, and send you a notification letting you know you can select another date, if needed. We're working to get the issue resolved as soon as possible.

Jared
WendyYu 35 on at

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yes , will let you know !