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Microsoft Dynamics CRM (Archived)

Projects on status "Copying WBS..." (PSA)

Posted on by 560

Hi, we cannot use any project in our PSA environment anymore. Every project opens with message  "Copying WBS...".

Deleting the project doesn't work because of "The project can't be deleted at this time because there are system jobs running. Please try again later.".

There are no systems jobs running as far as I can see.

Anyone else experienced (and solved) this behaviour?

*This post is locked for comments

  • Suggested answer
    RE: Projects on status "Copying WBS..." (PSA)

    Hi,

    The problem could be due to some customization applied in the entity "Project Tasks" (Workflow, Plugin, Others ...).
    
    To delete this project, you must update the "msdyn_bulkgenerationstatus" field to "Error". Then you can delete the Project.

    Regards
     
    
    

    
    
  • Dc1 Profile Picture
    Dc1 220 on at
    RE: Projects on status "Copying WBS..." (PSA)

    I have the same error and 2 system job that fail 

    this one : 

    msdyn_CopyWbsToProject of msdyn_project

    with this error 

    Plugin Trace:

    [Microsoft.Dynamics.ProjectService.Plugins: Microsoft.Dynamics.ProjectService.Plugins.PostOperationmsdyn_projectmsdyn_CopyWbsToProject]
    [3a4a8f64-7d2a-e511-80e4-00155db87010: msdyn_CopyWbsToProject of msdyn_project]
    Entered Microsoft.Dynamics.ProjectService.Plugins.PostOperationmsdyn_projectmsdyn_CopyWbsToProject.Execute(), Correlation Id: b70e21cc-4b65-4142-81f7-9205a02ec6da, Initiating User: f479e86c-032f-4ffd-9d07-f42049b08d4b
    Exception: System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: System.ArgumentNullException: Value cannot be null.
    Parameter name: key (Fault Detail is equal to Exception details:
    ErrorCode: 0x80040216

    and this one

    PostProjectTeamMemberCreateAddO365GroupMember

    with this error

    Plugin Trace:

    [Microsoft.Dynamics.ProjectService.Plugins: Microsoft.Dynamics.ProjectService.Plugins.PostProjectTeamMemberCreateAddO365GroupMember]
    [e1029ab8-a5fd-46e0-9ec6-e732b1811dd5: PostProjectTeamMemberCreateAddO365GroupMember]
    Entered Microsoft.Dynamics.ProjectService.Plugins.PostProjectTeamMemberCreateAddO365GroupMember.Execute(), Correlation Id: b70e21cc-4b65-4142-81f7-9205a02ec6da, Initiating User: f479e86c-032f-4ffd-9d07-f42049b08d4b
    Exception: System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: msdyn_AddGroupMember#2011/Organization.svc (Fault Detail is equal to Exception details:
    ErrorCode: 0x80040315
    Message: msdyn_AddGroupMember#2011/Organization.svc
    TimeStamp: 2018-07-24T13:40:06.6009544Z

  • Suggested answer
    ThomasN Profile Picture
    ThomasN 3,190 on at
    RE: Projects on status "Copying WBS..." (PSA)

    Hi Busyintelligence, thanks for reaching out.

    Is this the new D365 for Project Services? Can you post a screenshot of the message? That seems there is something hung in the system jobs that is calculating the WBS.

    Go to Settings > System Jobs and look for suspended or locked jobs. Also look under Settings > Auditing > Audit Summary View and apply filters to see what is happening against the project entity.

    Let us know how to help.

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