Has anyone ever had an issue with duplicate invoices numbers for different customers cause the more recent customer's invoice to have the old customer's data show up on it's invoice?
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Hi Chuck,
Are you referring to invoices in AR or Flexible Billings? Is this a custom invoice? How did the customer detect that there were duplicate invoice numbers? I'm just trying to get enough information to see it it is a reported issue.
Carolyn
Thanks for getting back to me.
AR - Invoice & Memo screen - not custom.
We realized the same invoice #s were used years ago with different vendors.
Let me know if you need more info.
Thanks,
Chuck
The system should not allow the same invoice number to be entered more than once unless the reference number is missing from the RefNbr table. Depending on how the invoices were entered into the system, maybe through a third party application, the Refnbr table might not have been updated. The only thing to do now is to renumber the invoices that are duplicates using SQL statement to assign them a unique reference number. You could also change the Last Refnbr Used in AR Setup to skip over the range of reference numbers that have already been used to avoid any future occurences.
Thanks for the suggestions above.
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