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20We have a situation as follows and all transactions are posted and are in HIST:
(as seen in Receivables Transaction Inquiry Zoom - Apply screen)
Invoice #1 amount $714
Applied against it was:
a credit memo CR ($16)
a customer payment PMT ($698)
and also a discount was taken (in error) against this invoice for same PMT (16)
Therefore, there should be a credit balance of (16) on this document, but it shows $0.
Also as seen in the Receivables Transaction Inquiry Zoom - main screen it shows:
Payment amount $0
Discount taken $16
On account $698
---------------------------------
On the HATB detail report (AR Aging report) it shows the following line item amounts remaining:
Invoice #1 $698
CR ($16)
PMT ($698)
the report shows the PMT line item for when the discount was taken but it is blank, i.e. $0
Total ($16)
My question is how do we clear this balance off the HATB if the discount taken is already applied and the document itself is zero?
We have already tried running Check Links and Reconcile Sales Documents with no luck.
Any assistance you could provide would be greatly appreciated.
Thanks!
Carrie
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