i All,
I have written multiple workflows to update the email address to be FROM: the Queue email instead of the owner of the email. It works but since I have multiple queues, the testing shows that the FROM: is from the same one queue no matter which queue the incoming was, instead of FROM: (selected queue from the incoming email). Any Ideas how to fix that?
*This post is locked for comments
Hi,
I believe the incoming and it's reply are join together by the "parentactivityid" field, which in your case is an incoming email. That incoming email will have a "from" field pointing to the queue you will to impersonate.
I hope this helps,
Piotr
Hi LJ! You can look at our CTI solution, Tenfold. We integrate MS Dynamics for a more productive sales workflow. Check out the features of a Tenfold integration here: www.tenfold.com/.../dynamics
Stay up to date on forum activity by subscribing. You can also customize your in-app and email Notification settings across all subscriptions.
#1
André Arnaud de Cal...
291,269
Super User 2024 Season 2
#2
Martin Dráb
230,198
Most Valuable Professional
#3
nmaenpaa
101,156
Share
Report
All responses (
Answers (