web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics SL (Archived) / program stopped working
Microsoft Dynamics SL (Archived)

program stopped working

(0) ShareShare
ReportReport
Posted on by Community Member

I have a client whose workstation started randomly saying it was un-able to launch a few menu items.  This typically means the corresponding exe file was not found but the files existed.  These same menu items run fine on the server hosting SL 2011 SP1.  Then, for a few days, the same menu items worked but then started failing again.  We tried a workstation reboot but that did not fix the issue.  We then tried un-installing the SL client and installing it over again but now all the menu items issue a message that they have stopped working.  We have verified that the correct client was installed (SL 2001 SP1) and tried the whole un-install and re-install cycle again but the issue persists on this particular workstation (running Windows 7).  The fact that Dynamics SL starts up fine (gets to the main menu) but it is unable to launch any of the exe files attached to menu items has us lost as to what to look at.  We are considering a wipe of the workstation but, before doing that, we are curious if anyone has run into a similar issue and determine how to resolve it.

*This post is locked for comments

  • Suggested answer
    Mark E Profile Picture
    Mark E 6,451 on at

    Have not run into that particular issue, but it would seem to be a problem with the menu cache on the local workstation.  Have you tried clearing the menu cache?

  • Community Member Profile Picture
    Community Member on at

    Mark, thanks for the suggestion.  Unfortunately that is not it.  The issue occurs no matter what user is logged into that workstation.  I did try clearing the XML files but the problem continues.  My guess is the issue is with one of the prerequisite programs that the client install sees out there so it does not try to replace it but this is only a guess.  I did not make it clear in my initial post that the error message always indicates the program name (e.g., GL - Chart of Accounts) in the stopped working message which suggests that the menu cache is fine but whatever SL needs to launch a menu item, regardless of the actual exe being launched is failing.  Also, if we try to just double-click one of the exe files while SL is active, we get the same error.

  • Community Member Profile Picture
    Community Member on at

    I was able to resolve the issue by un-installing the SL client, the C++ 200x distributables and the VS tools for Office and then install the SL client.  In doing this, the SL client install then installed its prerequisites.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the July Top 10 Community Leaders

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics SL (Archived)

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans