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Error when creating new phoneCall entity due to marketing campaign response

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Posted on by Community Member Microsoft Employee

Hello everyone.

I have developed a MS Dynamics integration that uses the XRM SDK to create phoneCalls. One of the customers that uses the integration, however, is having an error when trying to create a call. I did some debugging, and the error that is being thrown says:

"Unexpected exception from plug-in (Execute): ****.Crm.Plugins.PhoneCall.SetCampaignResponse: System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary."

To be more specific, this error happens whenever I call the IOrganizationService.create to try to create the call in the customer's MSDynamics instance.

I understand that this error is thrown when the code tries to access a non-existing property from a dictionary, but I couldn't extract any more useful information from the stack trace. I believe it would help a lot to figure out which key is not present in the payload or at least how can I get more details about this error.

Any help would be appreciated.

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TomSmelser 1,570 on at

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RE: Error when creating new phoneCall entity due to marketing campaign response

These are tricky. Very basic method would be to show tracing messages to display the fields you are using. Just before your create statement. Then view trace log to see where it fails.

Something like: tracingService.Trace("Field1=" + object.fieldname);

Tracing example here:

community.dynamics.com/.../implementing-tracing-in-your-crm-plug-ins