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Customer experience | Sales, Customer Insights,...
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Customer voice form in Powerpoint

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Posted on by 45

Hi everyone,

In power point 365 it has a feature of inserting forms created previously. I had some forms created in customer voice they were suggested automatically and i selected one of them.

One of the fields of the form was Email and restriction was applied to be specifically mail, but after the form was loaded in power point the field was taking only numeric value, character for email field was showing error to be inserted. With numeric value the form gets submitted successfully but when seeing response from the customer voice the response was red as it was an error according to the restriction applied. Also the branching rules do not apply accordingly.

Have anyone else faced the same issue? Images are attached below

Restriction in customer voicePower Point email errorCustomer service response error

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