Voucher Verification

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Posted on by Community Member Microsoft Employee

after opening the "Store Operations POS" I press F2 for item look up code and select the item type voucher. then a box appears that's require Gift Card number, I press the lookup button that exist on the box, the serial numbers, that I have entered during the voucher preparation in the serial tab, appears and I select one of them. And then Press ok. (the system may ask to enter the price of gift card upon the setting that we have made during the voucher preparation)

After this I press F12 / click on the tender button, and enter the amount in the front of gift card, suddenly a box appears named " Voucher varification" . it require the voucher number, when I enter the voucher number, it gives the message "Voucher number was not found in the database,please entered the valid voucher number"

Help me in this regards

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Community Member Microsoft Employee on at

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RE: Voucher Verification

thanks
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eliud mugo 1,440 on at

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RE: Voucher Verification

For more Voucher process details lo gin to your manager click help>contents>search tab and type voucher then press enter you will get all the details about voucher process
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eliud mugo 1,440 on at

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RE: Voucher Verification

Voucher process includes selling the voucher item and tendering with cash but not tendering with voucher.

The reason as to why you have this message is because you are trying to redeeming a voucher which serial is not active.First sell the voucher and tender with cash