Skip to main content

Notifications

Announcements

No record found.

Microsoft Dynamics CRM (Archived)

Knowledge Article in an EntityList

Posted on by Microsoft Employee

Hello there,

How can I put a link to the items of my Knowledge Article entitylist? I want to somehow get the same behavior of the out of the box "Most popular Articles", "Most recent", and "Top articles"

Thank you,

rome

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Knowledge Article in an EntityList

    Okay. Thank you. So what I did is I put two EntityList on a single page and put the call for the 2 entities in a web template like this:

    -===========================

    {% extends 'Layout 1 Column' %}

    {% block main %}

    {% include 'Page Copy' %}

    Must Read Articles

    {% include 'entity_list' key: "Must Read Articles"%}

    My Knowledge Articles

    {% include 'entity_list' key: "My Knowledge Articles"%}

    {% endblock %}

    -===========================

    The problem here is that when the list reached the maximum item and will list the next items to the next page (pagination) the next page won't have the hyperlinks.

    I also noticed that these two entities share the same javascript since their classnames are the same.

    Is there a way to separate these two and have their classes names different from each other?

  • Suggested answer
    Arpit Shrivastava Profile Picture
    Arpit Shrivastava 7,518 User Group Leader on at
    RE: Knowledge Article in an EntityList

    Yes. By default, you don't get option to view the entity list record unless you do the configuration I suggested above.

    And this feature has been kept optional so it's up to you whether you want to have the details view of entity list record or not.

    -Arpit

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Knowledge Article in an EntityList

    So if I'm going to view my knowledge article record first I need to create a webpage to view it since there's no out of the box for it, right?

  • Suggested answer
    Arpit Shrivastava Profile Picture
    Arpit Shrivastava 7,518 User Group Leader on at
    RE: Knowledge Article in an EntityList

    Hi Rome,

    In Entity List, By setting the 'Web Page for Details View' lookup to a Web Page,  the details of a record listed in the grid can be viewed as readonly or edited depending on the configuration of the associated form to that webpage.

    So, You can create a Readonly Entity Form if Knowledge Article. Associate it with the webpage. And then opt that webpage in your Entity List 'Web Page for Details View' lookup.

    Check this article for more info.

    [View:https://nishantrana.me/2017/02/20/using-details-view-to-update-the-entity-list-records-in-portal-in-dynamics-365/]

    Hope you understood.

    -Arpit

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Knowledge Article in an EntityList

    Thank you, Arpit for replying.

    I created an entitylist and left everything by default but there's no hyperlink when viewed in the portal.

    I checked the links that you gave but what I only need is to view the Knowledge Article content and not editing its content.

  • Suggested answer
    Arpit Shrivastava Profile Picture
    Arpit Shrivastava 7,518 User Group Leader on at
    RE: Knowledge Article in an EntityList

    Hi Rome,

    By default, In Entity List If you enable settings to view Entity List records, It shows hyperlink only on very First Column of Entity List.

    If you want to have it on other column the below links may help you.

    community.dynamics.com/.../crm-portals-add-hyperlink-on-custom-attribute-in-entity-list

    arpitmscrmhunt.blogspot.my/.../crm-portals-add-hyperlink-on-custom.html

    -Arpit

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,253 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,188 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans