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Dynamic Merge fields in Email templates not populating

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Posted on by RoyBrubakerFL

We've encountered a severe problem with the OOTB email template function in Dynamics CRM 365 Online. Adding "dynamic fields" are not properly replaced with the data in the database records, Pre-existing merge fields work properly but we haven't found a definitive time when they stopped working.

On a template that was last modified in early February, the "Hello again" line was inserted:

Hi {!Contact:First Name;},
Hello again {!Contact:First Name;}

Result being:

Hi Roy,
Hello again {!Contact:First Name;}

I've seen this issue reported on another site but no answers as of yet. I'm hoping the Pro's here will get it resolved quickly.

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JonClay on at

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RE: Dynamic Merge fields in Email templates not populating

Hi everyone

I'm also encountering this issue, so I wondered if anyone had yet found a definite solution?

We're trying to merge in a URL field and have put the word 'here' as the default text. However, the template is merging the URL as a non-clickable link instead of putting it as a URL with the word 'here' in place of the URL string.

Many thanks

Jon
Treana Kay Chartier 10 on at

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RE: Dynamic Merge fields in Email templates not populating

I have verified our version, yet we are still having the above mentioned issue with the OOTB email template function. Dynamic fields are not properly replaced with the data in the database records.

Version 9.2.21035.186 online
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lkoplin on at

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RE: Dynamic Merge fields in Email templates not populating

Hello,

As Tod mentioned, this issue has been under investigation by the Microsoft Product Group. They have identified the issue and have deployed the fix in our scheduled updates. The fix will be applied when your organization is updated to version 9.2.21033.138 which is scheduled to be applied to North America Organizations on 4/16/2021.

Please check back after 4/16/2021 and confirm your organization is at the version build mentioned above. Then test to see if the issue is resolved.

Thanks and have a great day!

Lance Koplin

Microsoft Dynamics 365
Community Member on at

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RE: Dynamic Merge fields in Email templates not populating

We've seen this problem as well and are looking for a solution.