I need to post a payment in Sales to a customer account that was posted but did not post to the customer’s account.
A payment was made and receipted, but when receipt was entered it was entered the general way instead of posting through receivables batches. I need to find out how to apply this payment so it will show up on this person’s account.
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Hi Kasey
There are a couple of ways you can approach this. First, you need to reopen the closed month. After it's open, you can do a reversing entry on the previously posted GL entry and then do a cash receipt through Receivables.
You could also leave last month as is and just enter the cash receipt through receivables. In this case you would need to prevent that entry from posting through to the general ledger.
Kind regards,
Leslie
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