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Product Synchronization Error from NAV to CRM

Posted on by Microsoft Employee

while synchronizing the items from NAV to CRM I am getting this Error Popup message can anyone help me to resolve this problem please.

Nav-Error1.png

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Product Synchronization Error from NAV to CRM

    Thanks for ur Reply

    I checked with this there is no price list created in my CRM

  • Suggested answer
    PS Profile Picture
    PS 23,577 on at
    RE: Product Synchronization Error from NAV to CRM

    When synchronizing NAV CRM products. a price list is automatically created in CRM.

    This price list must not be manually modified. Have you modified it? Coz it then results into synchronization errors.

    Following URLs might help:

    community.dynamics.com/.../195902

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Product Synchronization Error from NAV to CRM

    But i already have Product Records in Nav how can i couple those records with crm.

  • Wouter Madou Profile Picture
    Wouter Madou 3,392 on at
    RE: Product Synchronization Error from NAV to CRM

    also, can you create a product with no currency?

    I believe crm just fills in the default currency you have set in the system settings of crm.

  • Wouter Madou Profile Picture
    Wouter Madou 3,392 on at
    RE: Product Synchronization Error from NAV to CRM

    you are certain that you have a currency code selected and that you are using standard iso codes for your currency?

    Have you created your links between the nav currencies and the ones from crm?

    Search for currency (/currencies not sure) > set up coupling > select INR

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Product Synchronization Error from NAV to CRM

    I am able to Sync CRM INR to Nav INR currency Code but when i try to Synchronize Nav Item to CRM product i get this error.

    and while synchronizing Nav Customer to CRM Accounts I faced Similar problem but when i selected the currency code in Nav (foreign trade) it is synchronizing,

    so can you suggest to sort this issue

  • Suggested answer
    Wouter Madou Profile Picture
    Wouter Madou 3,392 on at
    RE: Product Synchronization Error from NAV to CRM

    Well, it seems like you are syncing Items without the correct currency code.

    What is the currency you are syncing for your price items and how is your currency set in CRM?

    msdn.microsoft.com/.../mt299425(v=nav.90).aspx

    Always use the three letter ISO code, like (and try) syncing the code 'EUR' or 'USD' .

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