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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Issue creating new env...
Small and medium business | Business Central, N...
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Issue creating new environments in BC SaaS

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Posted on by Hrvoje Kusulja 372

Hello,

recently we have trouble with creating new Environments. Business Central, SaaS , v16.3, any environment region. Azure AD tenant is in Europe.

When creating new environment, it starts creating but then after some time, it disappears from the list.

I have reason to believe that there is error in background, in Microsoft services, that do not have enough SQL storage.

What to do ? (I have also support ticket - 120070724000486)

But, how this can be in Cloud / SaaS , should Microsoft maintain, monitor, and fix this errors / situations in advance?

  • Suggested answer
    Mohamad Vajid Profile Picture
    Mohamad Vajid Microsoft Employee on at

    Hi Hrvoje,
    As stated in the support ticket, we have an internal ticket created to address the issue. It should be resolved as soon as possible. An RCA will be provided.

  • Suggested answer
    Hrvoje Kusulja Profile Picture
    Hrvoje Kusulja 372 on at

    This is resolved, issue was on Microsoft service side, where backend SQL was full disk space and not working properly. MS support did the escalation and it was resolved. It happened again in few weeks, and again fixed in few days. I hope this will not happen again.

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