Skip to main content

Notifications

Announcements

No record found.

Microsoft Dynamics CRM (Archived)

Lightweight App for Outlook - Follow Outbound eMail - How to Allow

Posted on by

Hi

When I try to follow and email being tracked from the lightweight app for Outlook I get a message that the recipient does not allow activities to be followed:

Follow.png

The contact allows all types of communication so does anyone know where I can set that they can recieved followed email?

Thanks

Peter

*This post is locked for comments

  • Suggested answer
    Gopalan Bhuvanesh Profile Picture
    Gopalan Bhuvanesh 11,397 on at
    RE: Lightweight App for Outlook - Follow Outbound eMail - How to Allow

    Does this happen after enabling Email Engagement?

    If not enabled yet, go to

    Settings-> System Settings -> Previews

    Enable Email Engagement

    (restrictions apply)

  • Verified answer
    Cozy Profile Picture
    Cozy on at
    RE: Lightweight App for Outlook - Follow Outbound eMail - How to Allow

    Found the answer - there is a new field in the DB called Follow Email Activity - adding that to the contact and enabling it now lets me follow!

    Peter

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,280 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,214 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans