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Hi Guys,
I have a requirement to set Email Activity From parameter as particular Queue.
When ever I create a new Email activity from CRM the from parameter should be automatically set as "Support". Currently it gets populated as the user who has logged in to CRM.
Can anyone suggest any solution for it.
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var onLoad = function () {
"use strict";
debugger;
/// <summary>
/// Set contact field required
/// Set Product and Version field not required on create
/// </summary>
var fromParameterCtrl = null;
var statusCodeCtrl = null;
var statusCodeAttr = null;
var statusCodeAttrValue = null;
statusCodeCtrl = Xrm.Page.getControl(constants.statuscode);
fromParameterCtrl = Xrm.Page.getControl(constants.fromParameter);
if (statusCodeCtrl) {
statusCodeAttr = Xrm.Page.getAttribute(constants.statuscode)
if (statusCodeAttr != null) {
statusCodeAttrValue = statusCodeAttr.getValue();
var fromparameter=Xrm.Page.getAttribute(constants.fromParameter).getValue();
var id = fromparameter[0].id.replace("{", "").replace("}", "");
if (id === "3fea92bc-9496-e611-80e8-c4346bac3908" || id === "3FEA92BC-9496-E611-80E8-C4346BAC3908") {
return;
}
//// Check if status of Email is Draft or not.
//// If Draft, set From Parameter as "Support Queue"
if (statusCodeAttrValue === 1) {
if (fromParameterCtrl) {
//// Fetch the Support Queue and set on From parameter
fetchSupportQueue();
}
else {
Xrm.Utility.alertDialog("From parameter control is not found");
}
}
}
}
};
var onSuccessCallbackSupportQueue = function (data) {
"use strict";
if (data && data.value.length > 0) {
var partlistData = new Array();
partlistData[0] = new Object();
partlistData[0].id = data.value[0].queueid;
partlistData[0].name = data.value[0].name;
partlistData[0].entityType = constants.entityTypeQueue;
Xrm.Page.getAttribute(constants.fromParameter).setValue(partlistData);
Xrm.Page.getAttribute(constants.fromParameter).setSubmitMode();
//Xrm.Page.data.entity.save(null);
}
else {
Xrm.Utility.alertDialog(errorMessage.Support_Queue_not_found);
}
};
The onLoad function is called on form Load. fetchSupportQueue function basically calls the Retrieve function for Support Queue User.
The error is below:
Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: Cannot update subject or description unless email is in draft statusDetail:
<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
<ActivityId>27eb3ec2-ef7a-461c-b7aa-6cbfe95fbd4c</ActivityId>
<ErrorCode>-2147187962</ErrorCode>
<ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" />
<Message>Cannot update subject or description unless email is in draft status</Message>
<Timestamp>2017-04-20T05:34:03.9223006Z</Timestamp>
<ExceptionSource i:nil="true" />
<InnerFault i:nil="true" />
<OriginalException i:nil="true" />
<TraceText i:nil="true" />
</OrganizationServiceFault>
Hi,
JavaScript worked for me but while I click on the Send button, the email is send but I receive and error "Access is denied: Cannot update subject or description unless email is in draft"
I need to solve this error. I have checked removing the JavaScript function and everything works fine.
No. You have to use JS.
When we reply an email activity in CRM can this be achievable?
Hi Krishna,
You have only one option to set "From" parameter on a load of form. Fetch data from CRM using web API and set 'From' parameter using JS.
Another option is there, but it will not work for "From " and "To" field. Set value functionality in the business rule will not function in this fields.
You will have to write JavaScript for it as this cannot be done by Business rule.
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