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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Unified Service Desk D...
Customer experience | Sales, Customer Insights,...
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Unified Service Desk Deployment Help

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Posted on by TheInsurer 5

Hi everyone,  We have USD installed as a custom application desktop application for our call center.  Each time we release a new build DLL we need to ensure our users sign out and then desktop support has to remote on and copy the latest application files to the users computers.  There has to be a better way.  Can anyone recommend how they deploy new releases to their USD implementations?  

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    thonda Profile Picture
    thonda on at
    RE: Unified Service Desk Deployment Help

    D365 CE support recommended way of achieving the requirement of bundling dependent custom assemblies with a given USD deployment is via CustomizationFiles feature.

    It is easy to ship continuous updates to custom assemblies using this feature. Just change in ClientCacheVersionNumber UIIOption value makes the Agent download latest dependent custom assemblies upon login.

    Here are few blogs describing the same. 

    https://blogs.msdn.microsoft.com/usd/2015/11/19/customization-files-in-unified-service-desk/

    https://neilparkhurst.com/2017/08/01/usd-customization-files/

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