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Service | Customer Service, Contact Center, Fie...
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Schedule board - Map pins change to default requirement view

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Hello,

i know that Microsoft is working on a new map for the schedule board, but for now we have to work with the old one.

We have the map and the different requirement views within the requirement panel.

When we select one of the requirement views, the map pins adapt themselves to show the requirements of that view.

Until here it's perfect.

But when we drag and drop a pin from the map to the schedule board, the map refreshes itself to the default view, while the requirement panels stays on the same view, instead of refreshing to the same view of the map.

This causes confusion to the users, because they think they are still planning requirements that are the same type as the one they just scheduled.

Anyone knows if we can change this behavior?

Thanks.

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