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Customer Service forum

How to know if case resolution has met SLA or not

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Posted on by 790

dear all

i have one default SLA defined for all cases, i just need to know if a case has met its SLA or not, in order to report it.

thanks,

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  • Verified answer
    Alex Fun Wei Jie Profile Picture
    33,628 on at

    Hi,

    you can build a report or chart.

    Refer below links.

    www.catapulterp.com/sla-performance-reporting

  • Ahmad Saud Profile Picture
    790 on at

    appreciate your help.

    thanks.

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