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The email body & subject gets blank while sending emails from OOB workflow

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Posted on by Swapna.ravindra.kut...

Hello Friends,

I am facing one issue while sending emails from OOB workflow. The email body & subject gets blank. When I have searched on google I found that this is common issue in crm 2016 update 1. I am facing this issue on Google chrome and IE both the browsers. It seems it is a browser issue. I am using Dynamic CRM 365 online.

Does anyone experience similar issue?

These are some links:
https://community.dynamics.com/crm/f/117/t/123548
https://community.dynamics.com/crm/f/117/t/216961

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Rajat Awasthi 675 on at

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RE: The email body & subject gets blank while sending emails from OOB workflow

Hi Swapna ,

I too have faced same issue couple of times. But below workaround has worked for me.

1) Deactivate Workflow. Open email remove body , save and close.

2) Activate

3) Deactivate again .Open workflow , give body and subject ..save and close.

4) Activate Again.

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