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Hi: This is my first time and it is possible that you do not get this. I have installed GP 10.0 ON A USERS MACHINE.
When I attempt to sign into gp I get the message A product installed on your computer is on a different version than the database version. You will not be able to use the app until resolved. I am on windows xp version 2002 sp3. NET FRAMEWORK 2.0 I sign in as sa I use office 2003 sp3
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HI: You have made my first experience with the forum a great one. I COPIED OVER THE EXISTING gp DIRECTORY AND IT WORKED FINE. Thankyou for your most appreciated help.
Hi Jack,
The error you were getting refers to a mismatch between the installed versions of the products from this user's machine to the ones on being compared to in the DU000020 table from the Dynamics database.
From the same error, it would typically ask you to review the GP_loginErrors.log file which is in your temp folder (from the Run command go to %temp%) on the local machine. In the file you will see which product encountered the mismatch.
If you can access Knowledgebase, a good read on this topic would be:
You can review KB 915897 on some fixes available for this issue.
However, if you do have another machine with a working Great Plains install, you can just copy over the GP folder from that machine to this one, and it should work. Note, if the path in the Dynamics.set file is different for the dictionary files (install path) between the machines, you would need to update the Dynamics.set file after copying.
Hope that helps.
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