Invoice and Payment missing after being posted

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Posted on by abutler1986

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Good Afternoon,

Please could someone point me in the right direction on how to solve an issue in GP whereas an invoice and a payment vanish after it is posted. This is on GP18.3.1200 however this has also happened on GP2016..

The payment is posted via the usual payment batch window then printed via the print payments menu (chequebook selected) then posted via the post payments window. The confirmations are all printed to screen and shows the transactions as normal.

However once you go to the payables transactions enquiry screen there is no transaction appearing, the "GL TRX DETAILS SCREEN" shows payment - but clicking on "Source Document" takes you to a blank Payables Payment screen....

Any ideas?

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Microsoft Dynamics GP

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Andrea Melroe 3,437 on at

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RE: Invoice and Payment missing after being posted

Hello,

I’m wondering if this is a ‘drill back’ issue, or if the data is truly missing.

It sounds like you are trying to drill back to a payables inquiry screen from another inquiry screen in General Ledger, is that accurate?

What happens when you try to view this payment by navigating to Inquiry >> Purchasing >> Transaction by Vendor?

Can you see the invoice or the payment in this inquiry window?

If you highlight the line(s) with the invoice and/or the payment, and you click on the ‘Voucher/Payment Number’ link, can you see the data?

Andrea Melroe | Sr. Technical Advisor | Microsoft Dynamics GP