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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Problems with the Sale...
Small and medium business | Business Central, N...
Suggested Answer

Problems with the Sales Order Agent for Dynamics 365 Business Central

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Posted on by GA-15070752-0 171
Hi,
 
I have been trying the Sales Order Agent in Business Central and i have found an error when i had to confirm a customer mail. 
 
The customer mail was this one: 
 
Hi Guillermo, 

I would like to ask you about the next items:  
 
  • 1011 test:        4 units
  • 2000 BC Pack de 10H de Consultoría: 1 unit

King Regards, 
 

I receive the mail in the Business Central tasks, but when i have confirmed, i have been notified with the next error: 
 
 
I would like to know what is the problem. 
 
Thank you. 
Categories:
Dynamics 365 Business Central
I have the same question (0)
  • Suggested answer
    Jainam M. Kothari Profile Picture
    Jainam M. Kothari 15,627 Super User 2025 Season 2 on at
    Hello,
     
    You need to ensure items in the email match BC records, verify that Copilot and Sales Order Agent are fully configured, and review the Copilot Activity Log for details.
     
    Adding item synonyms or using clearer email formats can also improve recognition and prevent such errors.
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 95,307 Super User 2025 Season 2 on at
  • Suggested answer
    OussamaSabbouh Profile Picture
    OussamaSabbouh 5,066 on at
    Hello,
     
    The Sales Order Agent blocked your email because Azure OpenAI safety filters flagged it.
    Your email is fine, it’s just a false positive from the AI filter.
    Try small edits, update BC, or open a Microsoft support ticket with the Operation ID, since only Microsoft can see the exact reason in telemetry.

    Regards,
    Oussama Sabbouh

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