web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Creation of segment is...
Customer experience | Sales, Customer Insights,...
Suggested answer

Creation of segment is giving error

(1) ShareShare
ReportReport
Posted on by JL-08081308-0 18
Hello,
 
I am trying to create a segment for people who have opened a specific email but didn't click on it. And its not working. Can you tell me whats wrong here? 

Categories:
Dynamics 365 Customer Insights - Journeys
I have the same question (0)
  • Suggested answer
    CU25070653-0 Profile Picture
    CU25070653-0 4 on at
    Creation of segment is giving error
    .
  • Suggested answer
    jonasschwarzwaelder Profile Picture
    jonasschwarzwaelder 52 on at
    Creation of segment is giving error
    Here is my suggestion for the fixed segment:

    Group 2.1

     Country is China-Taiwan

    but not members in the following group

     Group 3

      Status is Active

      and

      Lead Type (Lead) is NQL

      (Lead → Contact via Parent Contact for lead)

    and also members that only appear in both of the groups

     Group 4

      Email opened at least once in the last 28 days

      Email = [EN] Campaign: Tech-Clarity Assessment

    but not members in the following group

     Group 5

      Email link clicked at least once in the last 28 days

      Email = [EN] Campaign: Tech-Clarity Assessment



    Explanation

    In your original setup, you used “and also members that only appear in both of the groups” between opened and clicked, and the clicked condition used “Email is not [EN] Campaign: Tech-Clarity Assessment.”
     
    Here’s what that logic actually does in Customer Insights:

    Group 4 = people who opened Tech-Clarity Assessment

    Group 5 = people who clicked an email other than Tech-Clarity Assessment (because of “is not”)

    The top-level operator “and also members that only appear in both groups” means intersection, so you’ll only get people who are in both groups.

    That means your segment currently returns:

    Contacts who opened Tech-Clarity Assessment and also clicked any other email, which is not the intended logic.

    To fix this, replace the last operator with “but not members in the following group.”

    This tells Customer Insights to include everyone who opened Tech-Clarity Assessment,

    but exclude anyone who clicked that same email.

     
  • Tom_Gioielli Profile Picture
    Tom_Gioielli 2,497 Super User 2025 Season 2 on at
    Creation of segment is giving error
    @JL-08081308-0, did this information help answer your question? If so, can you please mark answers as verified so future forum visitors can see the resolution.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Pallavi Phade – Community Spotlight

We are honored to recognize Pallavi Phade as our Community Spotlight honoree for…

Congratulations to the October Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 162 Super User 2025 Season 2

#2
#ManoVerse Profile Picture

#ManoVerse 103

#3
MVP-Daniyal Khaleel Profile Picture

MVP-Daniyal Khaleel 87

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans