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Customization of Omnichannel Widget v2 via data-customization-callback not working

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Hi everyone!
For about 3 weeks now, the customization of the Omnichannel Widget (v2) via data-customization-callback has not been working.

Here the documentation...
Develop a custom live chat widget | Microsoft Learn

Does anyone have any idea what might be the cause and if there's a solution available?

Thank you in advance for your help!

Best regards
Stefan

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