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Microsoft Dynamics CRM (Archived)

Field Service App

Posted on by Microsoft Employee

Work order won't open in mobile, app crashes immediately when try to create a new work order from mobile

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Field Service App

    Thank you for your response Thomas..

    Yes, your correct. By publishing on 9.10 version of WoodFord.  Issue got resolved.

    Cheers

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Field Service App

    Thank you for your response Andreas..

    Resco version 10.1+

    Have the correct template..

    The issue is now resolved.. I published the solution for version 9.10.. Now everything is working fine..

    Cheers

  • Verified answer
    Thomas David Dayman Profile Picture
    Thomas David Dayman 11,323 on at
    RE: Field Service App

    I had a similar issue regarding different entities. What Version of Woodford are you publishing on? I believe the highest is 9.1?

    Also are there any updates on the play store for the Field Service app?

    Check out the 1st line support document, especially about the Crash Logs section https://www.resco.net/downloads/First-level-support-Resco-Mobile-CRM.pdf You can view the Stack trace logs when the Application crashes suddenly.

    Also check this link out for more ideas:

    http://servicepartners.supportportal.com/link/portal/22078/22127/Article/425/Why-does-the-mobile-app-keep-crashing

  • Verified answer
    Andreas Cieslik Profile Picture
    Andreas Cieslik 9,265 on at
    RE: Field Service App

    Which version of Resco are you referring to?

    Have you downloaded the correct Field Service mobile template provided here?

    www.microsoft.com/.../install-the-field-service-mobile-app.aspx

    Have you done any customizings in Woodford?

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