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Microsoft Dynamics CRM (Archived)

Unable to convert Case to Work Order

Posted on by

Hello, 

Created New instance and did related setup for Case to WO creation.

Creating case from CRM portal --> Converting to WO Showing error.

Error: Process action associated with this process is not activated.

Pl help me with this

Thanks 

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  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Unable to convert Case to Work Order

    Hi Ashish2012,

    If you solved the problem or received help from an answer, please mark it as verified to encourage the community to provide more and more a better support.

    Thank you.

    Francesco

    If you found the answer helpful, please mark as Verified 

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    Francesco Picchi

    Microsoft Dynamics CRM Consultant, Bologna+Milano, ITALY

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    http://www.francescopicchi.com

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Unable to convert Case to Work Order

    Hi Ashish2012,

    probably you have a sub-process (workflow or business process) involved in converting process that is not active.

    Please go to Settings > Process and activate the missing process.

    Please let me know.

    If you found the answer helpful, please mark as Verified 

    Join my network on LinkedIn      Follow me on Twitter 

    Thank You & Best Regards

    Francesco Picchi

    Microsoft Dynamics CRM Consultant, Bologna+Milano, ITALY

    Independent Contractor

    http://www.francescopicchi.com

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