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Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / Zetadocs Express Archi...
Microsoft Dynamics NAV (Archived)

Zetadocs Express Archive service installation fails

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Posted on by Community Member Microsoft Employee

I’m having major issues installing Zetadocs Express on my test machine.  After going through the Installation documentation, the setup fails when trying to start the Archive Service: 

 

Image1.jpg

 

My user is a local admin and I’ve run the setup with elevated permissions.

If I try to start the service via services, I get:

image2.jpg

Which could be valid since the installer is still running.

The only lines in the log that seem to jump out at me are permissions based:

StartServices: Service: Zetadocs Archive Service
Error 1920.Service Zetadocs Archive Service (ZetadocsArchiveService) failed to start.  Verify that you have sufficient privileges to start system services.


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  • Suggested answer
    Miguel Llorca Profile Picture
    Miguel Llorca User Group Leader on at
    RE: Zetadocs Express Archive service installation fails

    The error message that you locate may indicate that one or more of the following conditions are true:

     - The Microsoft SQL Server service is not started.

     - The account that is used to start the service does not have the correct database roles in SQL Server.

     - The SQL Server database sort order is incorrectly case-sensitive.

    You must think that your user should have the following permissions:

     - db_ddladmin

     - db_datareader

     - db_datawriter

    And you should grant the EXEC of the following stored procedures:

     - createserversessions

     - createusersessions

    It's not a quite easy issue. Good luck!!

  • Suresh Kulla Profile Picture
    Suresh Kulla 43,745 on at
    RE: Zetadocs Express Archive service installation fails

    Please try to contact ZetaDocs support team at this address support@usa.equisys.com

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Zetadocs Express Archive service installation fails

    This is happening even before I can get the service installed.  I've attempted to change the user during installation to my user, but local system should be good enough when everything is installed locally.

  • Suresh Kulla Profile Picture
    Suresh Kulla 43,745 on at
    RE: Zetadocs Express Archive service installation fails

    download.equisys.com/.../Zetadocs%20Express%20for%20Microsoft%20Dynamics%20NAV%20Installation%20Guide.pdf

    Have you created a new domain user and given full permissions for that user and used that for running the service.

    see page no. 4.

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