Skip to main content

Notifications

Finance | Project Operations, Human Resources, ...
Suggested answer

LCS open support ticket issue

(0) ShareShare
ReportReport
Posted on by

Dears,

We have an issue when trying to open a support ticket on all projects we are invited to give us message "you dosn't have permissions to create support requests for this service"

Any ideea???????

  • CTO Profile Picture
    CTO on at
    RE: LCS open support ticket issue

    Hi Dear,

    It was not like that until last week we are able to open a support incident from customer lcs project as we imported to the project as project owner ,but the issue now we can’t open in all customers lcs projects we imported on.

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 291,965 Super User 2025 Season 1 on at
    RE: LCS open support ticket issue

    Hi CTO,

    From the customer LCS project, indeed only users from that tenant can log incidents. If you are a partner trying to log an incident, you can or ask a login on the tenant of your customer or ask another person from that company to log an incident and add you in the CC.

  • CTO Profile Picture
    CTO on at
    RE: LCS open support ticket issue

    Hi Dear,

    The issue in all our users that are invited in all customers lcs projects it’s only allowing customer users(that are included to the same tanent) for opening a ticket from lcs)

  • Suggested answer
    Mohit Rampal Profile Picture
    Mohit Rampal 12,552 Super User 2024 Season 1 on at
    RE: LCS open support ticket issue

    Hi, is it for one user or all? Do you have active support contract and is user added in support contract?

    If this issue for all users and you have support contract then you can also try these support contact numbers as per your country (Never used it but worth a shot)

    support.microsoft.com/.../microsoft-dynamics-technical-support-numbers-df1e1f22-fb0c-48d8-6105-81febfbb87bf

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Announcing Forum Attachment Improvements!

We're excited to announce that attachments for replies in forums and improved…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,965 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 230,817 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Product updates

Dynamics 365 release plans