Unable to see Products Lookup on case entity form in CRM Portal

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Posted on by Manju Gurjar

Hi Experts,

I am not able to see Product lookup on case entity form with customer self service Portal, field is added on CRM form and Entity Permission also verified still not able to see products.

Please suggest.

Thanks in Advance,

Manju

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Suggested answer

Arpit Shrivastava 7,518 User Group Leader on at

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RE: Unable to see Products Lookup on case entity form in CRM Portal

Make sure 'Authenticated' webrole is associated with the Entity Permission.

If still having an issue, try running your page by unchecking the Entity Permission check box from Entity Form.
SelimKrdy 16 on at

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RE: Unable to see Products Lookup on case entity form in CRM Portal

All permissions are given, fields are on Portal. I can see the fields but its like they are not active. I cant fill the fields and also they are greyed out.

Did everything I could found on community. Nothing Helps.
Manju Gurjar 60 on at

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RE: Unable to see Products Lookup on case entity form in CRM Portal

Thanks a lot Arpit, it worked.
Verified answer

Arpit Shrivastava 7,518 User Group Leader on at

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RE: Unable to see Products Lookup on case entity form in CRM Portal

Hi Manju,

Please configure below-mentioned Site Settings (Portal > Site Settings) to make it work.

If it is already there. Change it's value to True.

Cheers

Arpit