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We have a EFT File that appears to be stuck. When we select from Payables> Generate EFT File , We select the Checkbook and Mark the available Batch and click the Generate EFT file button - nothing happens.
The file is already created but the Batch seems to stay there - normally after the file is created the batch is no longer available. We have clicked on the Generate EFT file several times but nothing seems to happen
Please advise
Thanks
Hello nfpacct,
WIth your questions, are you just wanting to remove the batch from the Generate EFT Window? If so, please take a read through the KB article below.
support.microsoft.com/.../how-to-remove-and-then-delete-an-eft-batch-that-was-voided-in-microsof
If the files needs to be generated to sent to the bank, this gets a little more in-depth as there are two issues i am aware of that will cause this.
The first scenario that we see when the Generate EFT File does not do anything is because a check that was in the file was voided before the EFT File was generated. In this scenario, you need to find the transaction that was voided and remove this from the CM20202. That should allow the file to generate.
The next scenario is if a Vendor in the EFT File does not have a record in the SY06000 table. This is scenario is hard to get into as GP wont allow you to do an EFT run for someone who doesn't have EFT information setup. The times i have seen this scenario is the EFT info was removed before the EFT File was generated.
I hope this helps!
Microsoft Support Engineer | Brandon Jarrett
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