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Child Case Question

Posted on by
Hi,
 
Just wondering is it possible to change a Child Case into a normal Case with no relationship to the parent Case?
We have a Child Case here that needs to be merged into a different Case, and you cant merge a child Case into a Case with a different parent.
 
Thanks
Ted
  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Child Case Question
    Hi,
    Child cases displayed in the sub-grid, we can't remove it directly here:
    You need to navigate to 'Details' tab of this child case, then you can clear value from the 'parent case' field:

    I hope you can mark my answer verified if it answer your question! If you have any questions, please feel free to contact me.
    Regards,
    Leah

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