Omnichannel: Added a custom field on Customer Summary form but value does not shows up even that field is populated when checking in adanced find

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Posted on by komal024

I have added a custom field on Customer summary form. I have written a flow on create of conversation record which populates this field value. I can see the flow is running and the value is populated in my custom field but when I check on Customer summary form which opens up once agent accepts a conversation the custom field shows as empty