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Business Central forum

Sales order back to quote

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Customer calls and wants to cancel the order. How can I reserve a sales order that is not been posted yet? Possible even make it a quote again if that is how it started.

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  • Suggested answer
    Stefano Demiliani Profile Picture
    37,172 Most Valuable Professional on at

    Not as standard, possible with a customization (a function that reverts the Document Type to Quote if the order is not posted or received).

  • Suggested answer
    ikoletic Profile Picture
    2,202 on at

    It's true what Stefano says, there's no out of the box action to convert sales order back to quote, however there's a couple of ways to achieve same thing. 

    1. You can simply use Copy document feature to copy the content of sales order back to quote and if Sales order is not shipped or invoiced simply delete the sales order. 2. Another way is simply to delete sales order and if document archiving is activated (Sales & Receivables Setup-> Archive Orders), deleted sales order will be stored in Archived Sales Orders, so once customer comes back you can again just copy it back from archive.

    If this seems to be too much of the burden and you have frequent cancelations of sales order, I'd suggest logging an idea at ideas site to have such function included in future releases. 

    experience.dynamics.com/.../list

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