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Customer Insights - Journeys forum

Landing Pages stuck on Going Live

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Posted on by

Our Landing Pages continue to be status reason of Going Live (for over a week now) even after resetting the portal and clearing the cache on the portal. any other suggestions?

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  • cloflyMao Profile Picture
    25,210 on at
    RE: Landing Pages stuck on Going Live

    Hi Brennan,

    I've create 10 landing pages and let them go live in my environment 9.1.0000.4632, and not met issue as you said.

    How many pages have such issue? 

    If only single page came across this issue, there is a workaround that you may have to create a new page and copy the previous page HTML source code as below:

    1. Press F12, select element inspector, you will inspect a HTML element when hover cursor over your page preview window.

    2. Your page HTML source code will be fully inspected and be covered by light blue background.

    3. Find html label under iframe label, right click it and go Copy > Copy outerHTML.

    4. Paste full source code in the new page in its HTML editor tab.

    Screenshot-_2800_28_2900_.png

    If many pages have, it would be better to submit a ticket with your organization url to escalate your case.

    Regards,

    Clofly

  • Suggested answer
    Vivek_Singh Profile Picture
    385 on at
    RE: Landing Pages stuck on Going Live

    Hi BrennanS,

    Thanks for reaching out!!

    What do you mean by resetting? Its restarting the portal from Admin? I answered the same query in blog post. You can try that.

    Hope this will help you!!

    Regards,

    Vivek Singh

    If this resolves your query please mark it as verified!!

  • BrennanS Profile Picture
    on at
    RE: Landing Pages stuck on Going Live

    Meant restarting. and MS Support is not able to fix thus far, been a week, they cant find issues with what weve done thus far, when they find a fix I will post it. thx

  • Vivek_Singh Profile Picture
    385 on at
    RE: Landing Pages stuck on Going Live

    Thanks BrennanS. Let us know the details once resolved.

    Regards

    Vivek Singh

  • fariha Profile Picture
    77 on at
    RE: Landing Pages stuck on Going Live

    have you got the solution of this issue ? .

    please share.

  • CerriLeeB Profile Picture
    5 on at
    RE: Landing Pages stuck on Going Live

    Has anybody found an answer to this?

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