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Microsoft Dynamics CRM (Archived)

Closed Activities Disappeared

Posted on by Microsoft Employee

Hey everyone

Ive come across a problem and have no idea what has happened. You can see from the upload that instead of my closed activities I have a blue line.

Can anyone enlighten me on why this has happened?

Running Dynamics CRM 2011 with the Outlook plugin

Closed_5F00_activities.JPG

Thanks

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  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Closed Activities Disappeared

    Cheers Alex, you were spot on.

    I rolled back to my last version (9) and it worked fine, as it did with 10.

    I noticed an update dated earlier in the month (KB4012204) which is probably the culprit.

    Thanks again.

  • Verified answer
    ashlega Profile Picture
    ashlega 34,475 on at
    RE: Closed Activities Disappeared

    Hi Templewater,

      I'm pretty sure you've discovered yet another incompatibility.. Was there an IE hotfix/patch/upgrade installed in your environment recently? Instead of doint this through outlook, did you try the same in the browser? If it's happening in the browser, see if using chrome etc would help(though it's 2011, so I don't know if any of that is going to help)

     For example, here is a problem we've run into with 2013 just a few days ago.. the most interesting part is that it's not going to be fixed:

    developer.microsoft.com/.../11490036

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Closed Activities Disappeared

    Thanks for the reply

    That link appears to be instructions for getting the closed activities link back. The link on my page is still there (see image) its just it has a blue line running through it instead of listing all the closed activities.

    I can still add things through this page but I cannot view them.

  • Suggested answer
    Nithya Gopinath Profile Picture
    Nithya Gopinath 17,074 on at
    RE: Closed Activities Disappeared

    Hi,

    Please go through the link below.

    us.hitachi-solutions.com/.../how-to-get-the-microsoft-crm-closed-activities-nav-bar-link-back-if-you-delete-it

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