Published Articles not displaying on the Knowledge Base home page.

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Posted on by JoelD

I recently published a Knowledge Base article to my Customer Self Service Portal. However, when I click on the "Knowledge Base" link to go to the Knowledge Base home page nothing is displayed. See below:

However, I know the article exists because if I use the "Search" functionality the article comes up.

It also is displayed on the main homepage under the "Most Recent", "Most Popular", and "Top Rated" articles sections. Like this:

Any ideas on what could be causing the article to not display on the Knowledge Base homepage?

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Community Member Microsoft Employee on at

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RE: Published Articles not displaying on the Knowledge Base home page.

Hi JoelD,

In fact, just category can list on the page, you need first associate article to one category, then click this category on the portal you will see articles, just like this:

(1)Create a new Category.

(2)open one article in customer service hub, select Associate Category.

(3) click this category on the portal.

(4) you will see articles that associate the category:

You can refer following to Configure and manage category:

https://docs.microsoft.com/en-us/dynamics365/portals/configure-knowledge-categories-articles

Regards,

Leah Ju

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