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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Published Articles not...
Service | Customer Service, Contact Center, Fie...
Answered

Published Articles not displaying on the Knowledge Base home page.

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Posted on by JoelD 10

I recently published a Knowledge Base article to my Customer Self Service Portal. However, when I click on the "Knowledge Base" link to go to the Knowledge Base home page nothing is displayed. See below:

pastedimage1624563108462v2.png

However, I know the article exists because if I use the "Search" functionality the article comes up.

pastedimage1624563181555v3.png

It also is displayed on the main homepage under the "Most Recent", "Most Popular", and "Top Rated" articles sections. Like this:

pastedimage1624563054354v1.png

Any ideas on what could be causing the article to not display on the Knowledge Base homepage? 

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  • Verified answer
    Community Member Profile Picture
    Community Member on at
    RE: Published Articles not displaying on the Knowledge Base home page.

    Hi JoelD,

    In fact, just category can list on the page, you need first associate article to one category, then click this category on the portal you will see articles, just like this:

    (1)Create a new Category.

    pastedimage1624606181832v1.png

    (2)open one article in customer service hub, select Associate Category.

    pastedimage1624606760049v5.png

    (3) click this category on the portal.

    pastedimage1624606668597v3.png

    (4) you will see articles that associate the category:

    pastedimage1624606932490v6.png

    You can refer following to Configure and manage category:

    https://docs.microsoft.com/en-us/dynamics365/portals/configure-knowledge-categories-articles

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

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